NSW Quality Ratings

Published on 22 November 2020


Education and Care Quality Ratings

Quality Matters Choosing a quality education and care service for your child is one of the most important decisions you will make. Education and care services are assessed and rated against the National Quality Standard (NQS) that sets a benchmark for the quality of all education and care services across Australia. 

Services are assessed against seven quality areas, which contribute to an overall rating. It is not a pass or fail system, but is designed to promote continuous improvement in quality for each service. In NSW, early childhood education and care service quality ratings are displayed in an easy-to-follow star graphic designed to give families important information about the overall rating of a service, as well as rating against each of the quality areas. 

All services are on a continuous journey of quality improvement supported by the Department. The quality ratings reflect where a service is up to on their journey at a point in time. 

Significant Improvement required    


There is an identified significant risk to the safety, health and wellbeing of children. Immediate action will be taken to address issues.


Working Towards National Quality Standard


Service provides a safe education and care program, but there are one or more areas identified for improvement. 


Meeting National Quality Standard 


Service meets the National Quality Standard. Service provides quality education and care in all seven quality areas. 


Exceeding National Quality Standard


Service goes beyond the requirements of the National Quality Standard in at least four of the seven quality areas.  




Services rated Exceeding National Quality Standard in all seven quality areas of the National Quality Standard can apply to ACECQA for the Excellent rating.